Frequently Asked Questions

What is the difference between Basic & fully inclusive?

Basic includes the Rental charges, Third Party Insurance, Unlimited Mileage and Tax. It is generally taken when you have other means to cover the rental car such as Auto Rental Cover on your Credit Card ? We strongly advise that you confirm coverage in Ireland and the limitations (i.e. Maximum cover, will any claim affect my personal cover).
Fully Inclusive includes the all of the above plus Collision (CDW) and Theft insurance (TP) which limits you liability on the Rental Car to the excess amount relevant the Car class driven (see terms and conditions for excess amounts)

Can I use my Credit card for Insurance?

Yes, once you have confirmed that the card you intend to pay for the rental does in fact cover you for:-

1. Your Rental in Ireland
2. The full Value of the Rental Car

And you understand the limitations and restrictions applicable to using your card to cover.

If I take fully inclusive does this mean I am not responsible for anything?

You will be liable for the excess amount to the relevant car rented and any additional products you purchase at the rental counter, such as GPS units, Child seats, Extra drivers etc. ? You can if you so wish buy out the excess on the vehicle with Super Cover which is available to purchase at the rental counter.

How much is Super Cover?

Depending on the size of vehicle you rental SC can be purchased from E10 per day

How much Luggage will a Compact car hold?

It is worth noting that European cars are generally smaller than American and therefore will have less trunk space ? The average Compact will hold two good size suitcases and some hand luggage. We can tailor any specific requirement you have, just drop us a line and one of our agents will be happy to help you.

What if I extend my rental in Ireland can I get the same daily rate?

If mid rental you need to extend your stay contact us directly and we can guarantee the rental rate of your extension (subject to terms and conditions of the rental which might be affected by seasonal holidays and insurance coverage required)

If I have any problems with the rental or questions about charges who do I contact when I return?

We pride ourselves in our unrivalled customer service and care equally that we set the highest standards both before , during & after your journey ? if however you have any questions or comment please feel free to contact us at customercare@raci.com we will respond promptly by email or if you would like to speak to an agent by phone.

Can I use my Debit card with a MasterCard/Visa logo?

The Car Rental company needs a Recognised Credit Card for security purposes which needs to be produced along with you licence at time of rental ? this is standard industry practice, therefore we require a Credit Card to reserve.